At VITENEZ, customer privacy and data security are important to us. This Privacy Policy explains how we collect, use, manage, and protect the personal information you provide when visiting our website or purchasing products from our store.

1. Information We Collect

We may collect personal details including your name, email address, phone number, billing address, shipping address, and order information when you place an order or communicate with our support team.

In addition, certain non-personal information such as browser type, IP address, device information, and browsing activity may be collected automatically through cookies and analytics tools.

2. How We Use Information

The information collected may be used for:

• Processing and delivering customer orders

• Sending order confirmations and shipping updates

• Responding to customer inquiries and support requests

• Improving website functionality and shopping experience

• Sending promotional communications when customers choose to receive them

3. Sharing of Information

VITENEZ may share limited customer information with trusted third-party providers including payment processors, logistics companies, and technical support services for operational purposes only.

We do not sell, rent, or trade personal information with unrelated third parties.

4. Data Protection

We apply appropriate security measures to protect personal information against unauthorized access, misuse, or disclosure. Payment transactions are handled securely through certified third-party payment gateways.

5. Cookies

Cookies may be used to improve website performance, remember user preferences, and analyze visitor activity. Users can manage cookie settings through their web browser.

6. Customer Rights

Customers may request access to, correction of, or deletion of their personal information by contacting info@vitenez.com.

PRIVACY POLICY